Learn more about Diploma of Community Services' course outline, discounts & payment plans

This course will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with.
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Flexible Payments Options Available

Flexible Online Delivery

Course Description

This online qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

What will you learn online?

You will learn to develop and deliver programs and services that meet various needs of individuals and families. We will train you online to take a holistic approach by providing you with the knowledge to work with a diverse range of people, using a case management approach. You will also learn online other skills such as advocacy, counselling and group work. As part of your online studies, you will gain valuable practical experience through undertaking a fieldwork placement.
Details of the online course

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

The ideal learners for this online course delivery are individuals who are seeking to develop these specialised skills.

Requirements

Student entry requirements

  • Be at least 18 years of age.
  • Be an Australian Citizen or permanent resident.
  • Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed an AQF Certificate IV in Community Services.
  • Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording workplace documents including reading and writing detailed reports, case notes, reports  and other documents, interpreting workplace policy and procedure and reporting hazards. Learners are  required to pass an online LLN assessment test
  • Be capable of completing 200 hours of work placement in a suitable health facility.
  • Have sound computer skills to navigate simple software to complete the online component of this course and  must be able to use intermediate level Word features in order to produce and present word-processed  documents/ reports.
  • Have access to a laptop and internet to complete this online course.
  • Have a valid Working with Children Check (or be prepared to obtain this prior to work placement).
  • Have a valid Police Check (or be prepared to obtain this prior to work placement).
  • Have the required immunisations, including COVID-19 vaccination, as required to attend the placement facility. Please note, additional immunisations may be required given the Government or placement facility’s health policy changes.
  • These entry requirements will be confirmed through information collected on the enrolment form and during the enrolment interview.

How will you learn online?

Holistic Blended Learning Approach

Experience a comprehensive learning journey through our innovative blended delivery model, expertly designed to cater to diverse learning styles. This engaging approach seamlessly integrates various elements to provide you with a well-rounded education:

  • Synchronous Online Classroom Sessions: Immerse yourself in Trainer-led, synchronous online classroom sessions that foster real-time interaction and engagement.
  • Structured Self-Paced Online Study: Utilise our platform for structured, self-paced online study, enabling you to grasp the material at your own pace while maintaining your commitments.
  • Dynamic Skills Development and Practice: Elevate your skills during dedicated interactive sessions that encourage hands-on learning and practical application.

Real-world Work Placement: Gain invaluable real-world experience through a comprehensive 10-week work placement, equipping you with practical insights and industry exposure.

Complementing this comprehensive training are personalised one-on-one unit progression mentoring sessions, tailored to your unique needs. The entire program spans 78 weeks (18 months), thoughtfully divided as follows:

  • 62 Weeks: Engage in scheduled class training and assessment, ensuring a strong foundation of knowledge and skills.
  • 6 Weeks Break: Enjoy well-deserved breaks, with 4 weeks at the end of the year and 2 weeks mid-year, allowing you to recharge.
  • 10 Weeks Work Placement: Embark on a 20-hour-per-week work placement over 10 weeks, gaining practical experience and industry connections.

Seize this holistic educational opportunity that blends theory, practice, and real-world exposure to propel your career forward.

Online Learner Support

Hader Institute of Education provides support to all online learners through the trainer and the Hader Institute of Education Learner Support Officer.

Online Assessment requirements

The online assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, response to case studies and completing practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities and Demonstrations

Recognition of Prior Learning

Applicants can apply for recognition of their existing skills and knowledge that are relevant to the units of competency within the program. See the Hader Institute of Education Learner Handbook and policies and procedures.

Subjects

The CHC52021 Diploma of  Community Services Online is delivered using the course structure outlined below:

Core Units

  • CHCCCS004: Assess co-existing needs
  • CHCCCS007: Develop and implement service programs
  • CHCCCS019: Recognise and respond to crisis situations
  • CHCCSM013: Facilitate and review case management (100 hours)
  • CHCDEV005: Analyse impacts of sociological factors on people in community work and services (100 hours)
  • CHCDFV001: Recognise and respond appropriately to domestic and family violence
  • CHCDIV001: Work with diverse people
  • CHCDIV002: Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCLEG003: Manage legal and ethical compliance
  • CHCMGT005: Facilitate workplace debriefing and support processes
  • CHCPRP003: Reflect on and improve own professional practice
  • HLTWHS003: Maintain work health and safety

Electives

  • CHCADV005: Provide systems advocacy services
  • CHCCSL001: Establish and confirm the counselling relationship
  • CHCCSL002: Apply specialist interpersonal and counselling interview skills
  • CHCDEV004: Confirm development status
  • CHCMHS007: Work effectively in trauma informed care
  • CHCMHS011: Assess and promote social, emotional and physical wellbeing
  • CHCPOL003: Research and apply evidence to practice
  • CHCPRP001: Develop and maintain networks and collaborative partnerships

 

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Diploma of Community Services Online
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