Learn more about Certificate IV in Community Services' course outline, discounts & payment plans

Learn how a nationally accredited Certificate IV of Community Services can boost your career. Flexible study options and payment plan available.
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Flexible Payments Options Available

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Course Description

If you want to help others in your community improve their lives and enjoy a rewarding career, consider studying the CHC42015 Certificate IV in Community Services. The Australian Government is putting more resources into the community services sector. The number of professionals required to work in this field is expected to increase threefold over the next decade.

About the online course

This online qualification reflects the role of community service workers who design and deliver person-centered services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups, or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work, or case management contexts. What you will learn Certificate IV in Community Services Online will give you the skills to launch your career in the community sector so you can support individuals, clients, or communities across a range of services. You’ll learn the key principles in community services, including how to work within a community development framework, support community participation and social inclusion, work legally and ethically, assess co-existing needs, and work with diverse people.
Potential Career Outcomes

On successful completion of this course, you will have a wide selection of job options in this sector.

Community Services Training is conceived in partnership with the Community Services Industries. As the Certificate is nationally recognized, it is possible to apply for an apprenticeship after completing the program.

Some possible careers may include

Aboriginal Health Education Officer:

Aboriginal Health Education Officers promote Aboriginal health and wellbeing. They work with communities, government organisations, and health services to provide education and advice on culturally safe health practices. They may also work to develop and deliver health programs for Aboriginal people.

Aboriginal Health Education Officers typically require a Certificate IV in Community Services, as well as experience in the health sector.

Community support worker:

Community support workers provide practical and emotional support to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.

Community support workers typically require a Certificate IV in Community Services. Some organisations may also require experience working with vulnerable people or those with disabilities.

Domestic Violence Worker:

Domestic violence workers provide support to people who are experiencing or have experienced domestic violence. They work with clients to help them understand and cope with their experiences and connect them with services that can offer further help.

Women’s Health Educator:

Women’s health educators work with women of all ages to improve their health and wellbeing. They provide education and advice on a range of topics, including sexual and reproductive health, menopause, nutrition, exercise and stress management.

Case Worker (Community Services):

Caseworkers provide support and assistance to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.

Some organisations may also require experience working with vulnerable people or those with disabilities.

Outreach Officer:

Outreach officers work with individuals and groups in the community to facilitate access to services and support. They also work with other agencies to identify client needs and develop programs and services to address those needs.

Aboriginal Intake and Referral Worker:

An aboriginal intake and referral worker provides support to aboriginal people who are seeking assistance from government and non-government organisations. They assess the needs of clients and make referrals to appropriate services.

Early Intervention Homelessness Worker:

Early intervention homelessness workers provide support to people who are at risk of becoming homeless. They work with clients to help them overcome the challenges they are facing and prevent them from becoming homeless.

Peak organisation worker:

Peak organisation workers coordinate and manage services for people with complex needs. They work with clients and other service providers to develop and deliver coordinated care plans that meet the needs of each individual client.

Education Worker:

Education workers support the delivery of educational programs and may work in a range of settings, including early childhood education and care services, primary and secondary schools, youth justice centres

Welfare Support Worker:

Welfare support workers provide services to individuals and families who are experiencing personal, social or economic disadvantage. They work with clients to address their needs and improve their well-being.

Court Support Worker:

Court support workers provide administrative and support assistance to clients, lawyers, judicial officers and other court users in the Local Court. They also give information to the public about procedures and services and refer them to other agencies where necessary.

Support Worker (Community Services):

Support workers provide personal, social and emotional support to people who are experiencing vulnerability due to mental illness, disability, aged care or other life circumstances.

Information and Referral Worker:

Information and referral workers play an important role in linking people with the services they need. They provide information about services and programs and make referrals to appropriate agencies.

Personal Adviser:

Personal advisers work with clients who have special needs due to life circumstances to empower them and advocate on their behalf. You will work with clients one-on-one basis.

Health Education Officer:

Health education officers develop, implement and evaluate health education programs. They also play a role in policy development.

Community Legal Officers:

Community legal officers are lawyers who provide legal advice and assistance to people who have difficulties accessing the legal system.

They work in a variety of settings, including community legal centres, Aboriginal and Torres Strait Islander legal services, Legal Aid commissions and Tenants’ Unions.

Welfare Rights Worker:

Welfare rights workers help people to understand and exercise their rights under the welfare system. They liaise with government agencies, lawyers and community groups on behalf of clients.

Tenant Advice and Advocacy Workers:

Tenant advice and advocacy workers provide information, advice and advocacy services to private sector tenants.

They work to resolve tenancy issues and empower tenants to assert their rights and responsibilities.

Family Support Worker & Phone Advice Worker

Family support and phone advice workers support families and individuals in the community who are experiencing difficulties. They work with clients to develop coping mechanisms, provide referrals to support services, and promote social and emotional wellbeing

 

Requirements

Student entry requirements

  • Be at least 18 years of age.
  • Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed an AQF Certificate IV level qualification.
  • Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording workplace documents, including reading and writing detailed reports, case notes, reports and other documents, interpreting workplace policy and procedure and reporting hazards. Learners are required to pass an online LLN assessment test
  • Have sound computer skills to navigate simple software to complete the online component of this course and must be able to use intermediate-level Word features in order to produce and present word-processed documents/ reports.
  • Have access to a laptop and internet to complete this online course.
  • These entry requirements will be confirmed through information collected on the enrolment form and during the enrolment interview.

How will you learn online?

This is a blended online delivery model which incorporates trainer-led synchronous online zoom classroom sessions for 3 hours per week in the evening, a monthly one-hour one-on-one mentoring session with your trainer (zoom, phone), plus you will need to complete 15 hours per week undertaking structured self-paced study.

All online learning and assessment materials are accessed via the student online portal. You will have the support of an online trainer & assessor throughout your online studies.

Online Learner Support

Hader Institute of Education provides support to all online learners through the trainer and the Hader Institute of Education Learner Support Officer.

Online Assessment requirements

The online assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, response to case studies and completing practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks; Case Study; Practical Activities and Demonstrations.

Recognition of Prior Learning

Applicants can apply for recognition of their existing skills and knowledge that are relevant to the units of competency within the program. See the Hader Institute of Education Learner Handbook and policies and procedures.

Subjects

The CHC42015 Certificate IV in Community Services  is delivered using the course structure outlined below:

CHCADV001 Facilitate the interests and rights of clients
CHCADV002 Provide advocacy and representation services
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCSOH001 Work with people experiencing or at risk of homelessness
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCCCS017 Provide loss and grief support
CHCCDE003 Work within a community development framework
CHCCOM002 Use communication to build relationships
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTWHS003 Maintain work health and safety
CHCCCS004 Assess co-existing needs
CHCCCS014 Provide brief interventions
CHCCCS020 Respond effectively to behaviours of concern
CHCMHS001 Work with people with mental health issues

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