The BSB30120 Certificate III in Business (Medical Administration) course is an excellent opportunity to learn and refine your knowledge and skills to be directly applied to a medical administration environment.
Build your confidence with a range of procedural, clerical, administrative, or operational tasks that require technology and business skills in a workplace environment.
If you want to update your skills to become a reliable and dependable team member in a medical administration workplace, then consider the nationally accredited Certificate III in Business (Medical Administration).
This terrific online course provides you with the foundations to work in a professional medical or health environment with confidence, capability and proficiency. Making you a valuable employee.
All whilst refining your work performance, critical thinking, teamwork abilities, organisational skills, communication and interpersonal skills, record and account keeping and more.
MODULE 1 – WORKPLACE PRACTICES
BSBCRT311 APPLY CRITICAL THINKING SKILLS IN A TEAM ENVIRONMENT
BSBPEF201 SUPPORT PERSONAL WELLBEING IN THE WORKPLACE
BSBSUS211 PARTICIPATE IN SUSTAINABLE WORK PRACTICES
BSBTWK301 USE INCLUSIVE WORK PRACTICES
BSBWHS311 ASSIST WITH MAINTAINING WORKPLACE SAFETY
MODULE 2 – ORGANISATIONAL SKILLS
BSBPEF301 ORGANISE PERSONAL WORK PRIORITIES
MODULE 3 – COMMUNICATION AND DOCUMENTS
BSBXCM301 ENGAGE IN WORKPLACE COMMUNICATION
BSBWRT311 WRITE SIMPLE DOCUMENTS
BSBTEC302 DESIGN AND PRODUCE SPREADSHEETS
MODULE 4 – MEDICAL RECORDS AND ACCOUNTS
BSBMED301 INTERPRET AND APPLY MEDICAL TERMINOLOGY APPROPRIATELY
BSBMED302 PREPARE AND PROCESS MEDICAL ACCOUNTS
BSBMED303 MAINTAIN PATIENT RECORDS
BSBMED305 APPLY THE PRINCIPLES OF CONFIDENTIALITY, PRIVACY AND SECURITY WITHIN THE MEDICAL ENVIRONMENT
MINIMUM AGE
Be at least 18 years of age
EDUCATION
Successful completion of Year 11 level or higher; or Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; For students without an equal or higher level of qualifications, a short language, literacy and numeracy (LLN) assessment will be required.
RESOURCE REQUIREMENTS
COMPUTER SKILLS
To successfully complete this course, you will require basic computing skills.
This includes:
DIGITAL EQUIPMENT REQUIRED
Learners must also have access to:
Students will require access to an organisation which the student can use as a case study for the assessments. This organisation can be the student’s own business, one in which they work for, volunteer for, or a hypothetical business made up for the purpose of the assessment.
To successfully meet some assessment requirements, you will need to work with one or two other people to participate in a video or audio role-plays. It is your responsibility to find your own suitable participants. Suitable participants may include your trainer, colleagues in the workplace, friends, family and other learners.
To successfully achieve the CHC53215 Diploma of Alcohol and Other Drugs Online you must complete a total of 22 units including 16 core units and six elective units.
| CHCADV005 | Provide systems advocacy services |
| CHCAOD001 | Work in an alcohol and other drugs context |
| CHCAOD004 | Assess needs of clients with alcohol and other drugs issues |
| CHCAOD006 | Provide interventions for people with alcohol and other drugs issues |
| CHCAOD007 | Develop strategies for alcohol and other drugs relapse prevention and management |
| CHCAOD008 | Provide advanced interventions to meet the needs of clients with alcohol and other drug issues |
| CHCAOD009 | Develop and review individual alcohol and other drugs treatment plans |
| CHCCCS004 | Assess co-existing needs |
| CHCCOM006 | Establish and manage client relationships |
| CHCDIV001 | Work with diverse people |
| CHCMHS005 | Provide services to people with co-existing mental health and alcohol and other drugs issues |
| CHCMHS007 | Work effectively in trauma informed care |
| CHCPOL003 | Research and apply evidence to practice |
| CHCPRP002 | Collaborate in professional practice |
| CHCPRP003 | Reflect on and improve own professional practice |
| HLTAID003 | Provide first aid (need to have completed unit previously, and provide valid First Aid Certificate from another provider) |
Provide systems advocacy services
This unit describes the skills and knowledge required to develop, implement and monitor systems advocacy strategies to promote the interests of people with diverse needs. It has to do with providing the right systems advocacy services for people in need of them.
It covers identifying opportunities for systems advocacy, developing and implementing strategies in consultation with relevant stakeholders, evaluating the effectiveness of systems advocacy, and promoting participation in systems advocacy.
Work in an alcohol and other drugs context
This unit describes the skills and knowledge required to work in an alcohol and other drugs context. It covers identifying clients with AOD issues, working with clients who have AOD issues, and referral of clients with AOD issues.
This unit applies to workers who provide direct alcohol and other drugs services to clients. They work under general supervision and may have responsibility for leading other workers.
Assess needs of clients with alcohol and other drugs issues
This unit covers the skills and knowledge required to develop, maintain and facilitate networks and collaborative partnerships. You will learn how to identify potential partners, develop relationships and identify opportunities for collaboration.
At the end of this unit, you will be able to:
Work with people experiencing or at risk of homelessness
This unit covers the work required to support people experiencing or at risk of homelessness. This includes assessing needs, working with support services, and providing practical assistance. The aim of this unit is to equip learners with the skills and knowledge to work effectively with people who are homeless or at risk of becoming homeless.
At the end of this unit, you will be able to:
Recognise and respond appropriately to domestic and family violence
This unit covers the knowledge and skills required to recognise and respond appropriately to domestic and family violence. This includes understanding the dynamics of domestic and family violence, identifying signs of domestic and family violence, and responding safely and effectively to disclosures of domestic and family violence.
At the end of this unit, you will be able to:
Provide loss and grief support
This unit covers the knowledge and skills required to provide loss and grief support. This includes understanding the grieving process, identifying signs of complicated grief, and providing support to people experiencing loss and grief.
At the end of this unit, you will be able to:
Work within a community development framework
The unit reflects the role of workers who are engaged in applying a range of well-developed community service, case management and facilitation skills to work collaboratively with clients and other professionals. They may provide services in a range of community service contexts.
On completion of this unit, workers will have the skills and knowledge required to reflect on their own professional practice, to identify opportunities for improvement and make changes to enhance their effectiveness.
Manage work health and safety (W/P)
This unit describes the skills and knowledge required to manage work health and safety (WHS) in the workplace.
This unit applies to managers who take responsibility for the day-to-day management of WHS in the workplace. They operate within a broad context and may be accountable for planning, implementing and monitoring WHS policies, procedures and programs in consultation with others.
Work within a community development framework
This unit provides an introduction to community development frameworks and models and their use in working with and engaging communities. The focus is on understanding the critical components of community development, including assets-based approaches, community engagement, collective impact, and social change.
At the end of this unit, you will be able to:
Use communication to build relationships
This unit covers the use of communication to build relationships with clients, colleagues and other professionals. It will help you develop the skills to communicate effectively in a range of community service contexts.
At the end of the unit, you will be able to:
Work with diverse people
This unit covers how to work with people from diverse backgrounds in a community services setting. It will help you to understand the needs of different groups and to develop effective strategies for working with them. You will also learn about the importance of cultural awareness and sensitivity in your work.
At the end of this unit, you will be able to:
Work legally and ethically
This unit covers the legal and ethical principles that guide community service work. It will help you to understand your responsibilities under Australian law and to act in a way that is consistent with the ethical values of your profession.
The legal and ethical principles that guide community service work are important for two reasons. First, they ensure that workers in the community services sector act in a way that is consistent with the law and with the ethical values of their profession. Second, they protect clients and workers from harm.
At the end of this unit, you will be able to:
Maintain work health and safety
This unit covers the skills and knowledge required to maintain work health and safety (WHS) in the workplace. It includes identifying hazards and assessing and controlling risks to health and safety, monitoring work health and safety systems and procedures, and investigating incidents.
At the end of this unit, you will:
Assess co-existing needs
This unit covers the skills and knowledge required to assess the co-existing needs of clients. It includes a review of assessment frameworks and tools, and an examination of how best to consider the impact of co-existing needs on service delivery.
At the end of this unit, you will be able to:
Provide brief interventions
This unit provides students with the skills and knowledge required to provide brief interventions. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
At the end of this unit, you will be able to:
Work with people with mental health issues
This unit covers the skills and knowledge required to work with people who have mental health issues. It will provide you with an understanding of the types of mental health issues that people can experience, as well as the range of interventions that are available. You will also learn about the principles of working with people with mental health issues and the importance of creating a safe and supportive environment.
Respond effectively to behaviours of concernent supervision
This unit provides students with the skills and knowledge required to respond effectively to behaviours of concern. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
At the end of this unit, you will be able to:
On successful completion of this course, you will have a wide selection of job options in this sector.
Community Services Training is conceived in partnership with the Community Services Industries. As the Certificate is nationally recognized, it is possible to apply for an apprenticeship after completing the program.
Some possible careers may include:
Aboriginal Health Education Officers promote Aboriginal health and wellbeing. They work with communities, government organisations, and health services to provide education and advice on culturally safe health practices. They may also work to develop and deliver health programs for Aboriginal people.
Aboriginal Health Education Officers typically require a Certificate IV in Community Services, as well as experience in the health sector.
Community support workers provide practical and emotional support to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.
Community support workers typically require a Certificate IV in Community Services. Some organisations may also require experience working with vulnerable people or those with disabilities.
Domestic violence workers provide support to people who are experiencing or have experienced domestic violence. They work with clients to help them understand and cope with their experiences and connect them with services that can offer further help.
Women’s health educators work with women of all ages to improve their health and wellbeing. They provide education and advice on a range of topics, including sexual and reproductive health, menopause, nutrition, exercise and stress management.
Caseworkers provide support and assistance to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.
Some organisations may also require experience working with vulnerable people or those with disabilities.
Outreach officers work with individuals and groups in the community to facilitate access to services and support. They also work with other agencies to identify client needs and develop programs and services to address those needs.
An aboriginal intake and referral worker provides support to aboriginal people who are seeking assistance from government and non-government organisations. They assess the needs of clients and make referrals to appropriate services.
Early intervention homelessness workers provide support to people who are at risk of becoming homeless. They work with clients to help them overcome the challenges they are facing and prevent them from becoming homeless.
Peak organisation workers coordinate and manage services for people with complex needs. They work with clients and other service providers to develop and deliver coordinated care plans that meet the needs of each individual client.
Education workers support the delivery of educational programs and may work in a range of settings, including early childhood education and care services, primary and secondary schools, youth justice centres
Welfare support workers provide services to individuals and families who are experiencing personal, social or economic disadvantage. They work with clients to address their needs and improve their well-being.
Court support workers provide administrative and support assistance to clients, lawyers, judicial officers and other court users in the Local Court. They also give information to the public about procedures and services and refer them to other agencies where necessary.
Support workers provide personal, social and emotional support to people who are experiencing vulnerability due to mental illness, disability, aged care or other life circumstances.
Information and referral workers play an important role in linking people with the services they need. They provide information about services and programs and make referrals to appropriate agencies.
Personal advisers work with clients who have special needs due to life circumstances to empower them and advocate on their behalf. You will work with clients one-on-one basis.
Health education officers develop, implement and evaluate health education programs. They also play a role in policy development.
Community legal officers are lawyers who provide legal advice and assistance to people who have difficulties accessing the legal system.
They work in a variety of settings, including community legal centres, Aboriginal and Torres Strait Islander legal services, Legal Aid commissions and Tenants’ Unions.
Welfare rights workers help people to understand and exercise their rights under the welfare system. They liaise with government agencies, lawyers and community groups on behalf of clients.
Tenant advice and advocacy workers provide information, advice and advocacy services to private sector tenants.
They work to resolve tenancy issues and empower tenants to assert their rights and responsibilities.
Family support and phone advice workers support families and individuals in the community who are experiencing difficulties. They work with clients to develop coping mechanisms, provide referrals to support services, and promote social and emotional wellbeing
