Support your customer service skills with useful business administration skills and knowledge with the BSB30120 Certificate III in Business (Customer Engagement).
Become a sought-after customer engagement employee with this comprehensive online course.
If you want to update your customer service skills to become a top performer in any organisation, then consider the nationally accredited Certificate III in Business (Customer Engagement).
This 100 percent online course demonstrates how to focus on providing exceptional customer-centric support whilst you expand your career in this arena. All whilst refining your organisational skills.
Build your confidence with various procedural, administrative, or operational tasks that will make you shine in a workplace environment.
Plus, understand relationships and confidently handle customer complaints whilst you learn to develop and monitor a service to customers with confidence, clarity, and efficiency.
The Certificate III in Business (Customer Engagement) has a well-structured, yet easy-to-follow curriculum, that gives you the confidence to excel in business and administration activities, no matter the industry.
Identify customer needs.
Refine workplace communication.
Maintain business relationships.
Use social media platforms.
Apply critical thinking skills.
What you will learn
MODULE 1 – WORKPLACE PRACTICES
MODULE 2 – ORGANISATION AND ADMINISTRATION
MODULE 3 – COMMUNICATION AND CUSTOMER SERVICE
MINIMUM AGE
Be at least 18 years of age
EDUCATION
Successful completion of Year 11 level or higher; or Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; For students without an equal or higher level of qualifications, a short language, literacy and numeracy (LLN) assessment will be required.
RESOURCE REQUIREMENTS
COMPUTER SKILLS
To successfully complete this course, you will require basic computing skills.
This includes:
DIGITAL EQUIPMENT REQUIRED
Learners must also have access to:
Students will require access to an organisation which the student can use as a case study for the assessments. This organisation can be the student’s own business, one in which they work for, volunteer for, or a hypothetical business made up for the purpose of the assessment.
To successfully meet some assessment requirements, you will need to work with one or two other people to participate in a video or audio role-plays. It is your responsibility to find your own suitable participants. Suitable participants may include your trainer, colleagues in the workplace, friends, family and other learners.
This online course opens up a variety of job roles, including data entry operators, administration officers, general clerks, customer service operators, office support, receptionist and more.
If you successfully complete the BSB30120 Certificate III in Business ( Customer Engagement), you may be able to pursue the following related qualifications:
BSB50120 Diploma of Business
10904NAT Diploma of Social Media Marketing
You may also want to continue your studies at university and apply for a degree. If this is something you are considering before you enrol with Original Campus, it’s a good idea to check in with the university you’re thinking of applying to. Ask them whether our Certificate III in Business satisfies their prerequisites and see whether you’re eligible for course credit for any of the units listed above.
